In the past few weeks, my colleagues have blogged about our study of agent networks in India.  You can see our overall analysis of agents (called CSPs or Customer Service Points in India).   The India research was one part of a three-country study (along with Brazil and Kenya) that highlights the critical role agents play [...]

In the past few weeks, my colleagues have blogged about our study of agent networks in India. You can see our overall analysis of agents (called CSPs or Customer Service Points in India) here. The India research was one part of a three-country study (along with Brazil and Kenya) that highlights the critical role agents [...]

I’ve been part of a CGAP team working on a three-country study of agent networks over the last several months.  We blogged about our time in Brazil earlier this year, and you can download the deck with our analysis of agents here. We also did some analysis of M-PESA agents last year, and we will [...]

This is part of a series of blog posts we are doing based on new research about business correspondents (agents) in India.   The India research was one part of a three-country study (along with Brazil and Kenya). A notable difference in the role of banking agents (also called Customer Service Providers or CSPs) in India [...]

The regulatory changes made in India last year have uncorked a stream of new branchless banking launches. Three new providers have or are just about to go to market. Yes Bank launched a mobile money product powered by Nokia and Obopay technology. Paymate’s Green Mobile offers remittances, including via local payphone operators, meaning clients don’t [...]