Archive for: Presentations

Banking agents, retail and postal outlets handling banking transactions for financial institutions and mobile operators, are mushrooming all over! It took less than four years to cover almost all of Brazil. Colombian banks established 3,548 service points in just one year. In Peru banks manage more than 2,500 agents. Equity Bank in Kenya is piloting agents in rural areas. Xac Bank in Mongolia is planning to develop an agent channel….

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We’re at a banking conference in Sao Paulo, where I had a chance to present on agents and our work in Colombia. In terms of using banking agents to reach remote areas and poor clients, the Brazilian financial system represents probably the future of many Latin American markets. Whereas countries like Colombia are just starting to develop such outlets, in Brazil they already make up 56% of all financial system points of sale are, reaching all municipalities.

Since our last visit in June 2006, the atmosphere has changed a lot. Whereas last year, banks were still experimenting with different approaches and were not yet convinced that banking agents were viable, today everybody we asked during our last week in Sao Paulo, considered banking agents a profitable channel. Banking agents move clients which are high cost for the bank (small ticket size, often only limited usage of products) to the low-cost agent channel, and free space in branches for clients which generate more revenue for the bank. Before branches were full of people just paying their bills. Read the rest of this page »

Here’s the Powerpoint of my presentation at a roundtable with regulators and people from the banking and telecom sectors in Karachi, Pakistan. It was a half-day event, attended by the Governor of the State Bank. CGAP’s Steve Rasmussen moderated. Stefan Staschen and I made two presentations to jumpstart discussions around the morning’s topics of (a) international experience with branchless banking, and (b) observations from CGAP’s Pakistan diagnostic.

Check this out: CGAP M-banking Technologies Matrix (pdf)

The explosive growth of mobile phones offers an opportunity to profitably bank large numbers of the unbanked. Fifty-nine percent of the more than 2 billion mobile users live in developing countries and many of them are among the unbanked: one-third of South Africans and Botswanans without bank accounts do have mobile phones or access to one. Conducting transactions with a mobile phone can be up to six times cheaper than processing the same transaction via teller window. Though cheaper, mobile phones alone are not sufficient – a cash handling network needs to be in place for accepting withdrawals and deposits.

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This paper explores the extent to which formal, regulated financial institutions such as banks have been able to partner with correspondents, commercial entities whose primary objective and business is other than the provision of financial services. The paper illustrates the case of Brazil, where banks have recently developed extensive networks of such correspondents. It shows that such arrangements result in lower costs and shared risks for participating financial institutions, making these arrangements an attractive vehicle for outreach to the underserved especially for certain financial services such as payments and transactions. Correspondent banking required a supporting enabling environment to emerge, and poses some regulatory challenges and some increase in risk. The example from Brazil may be replicable elsewhere if appropriate regulatory adjustments are undertaken.

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