Carol Caruso is Managing Director of Triple Jump Advisory Services, a Dutch Foundation offering Grants and Capacity Building Services for MFIs.  Carol has 17 years of experience working both in commercial and non-profit sectors throughout the US, Europe, Middle East, China and Africa for Fortune 100 companies and MFIs managing business and technology services. Her background includes strategic planning and advising, product development, eMedia project management, MIS & mobile technology program development.

Imagine for a moment that you are the executive director of a growing MFI considering whether to adopt some type of client and portfolio management system or mobile banking solution. What is the potential value in such a system? What are the relative benefits of different solutions? What are their real costs? How will they serve your business goals? What are your technology needs likely to be in the future? How do current solutions and infrastructure support those needs? And most importantly, how can you optimize your business processes to take maximum advantage of any technology solution?

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